Q'NET Service – Where and when you need us

 

With over 8300 interventions per year*, we provide service and support in warranty and post warranty for the HP Inc., Hewlett-Packard Enterprise, APC, NEC and Xerox equipments.

 

In warranty service and support

We provide in warranty service and support for the HP Inc., Hewlett-Packard Enterprise and NEC equipments.

HP Inc products: laptops, tablets, desktops, printers, printer consumables, monitors and accessories, business solutions. 

Hewlett-Packard Enterprise products: servers, storage, switches. 

 

Extension of Warranty – the best support for your equipment

​We are here to help you, if you want to extend product warranty or to upgrade a support service.

 

Post warranty service and support

We provide post warranty service and support for the HP Inc., Hewlett-Packard Enterprise, Xerox and APC equipments. See the post-warranty rates.

Based on our engineers’ skills, we provide technical assistance according to the standard service terms of the important manufacturers, as well as proactive on site technical assistance. The spare parts inventory is being continuously supplemented, according to your needs.

 

On-Bench/On-Site Support

According to the type of equipment you own, we offer either on-bench (at our headquarters), or on-site support (at your headquarters).

 

Support levels

Depending on the type of agreement, we provide different levels of support, based on the following parameters:

  1. Guaranteed response time;
  2. Guaranteed repair time.

Both parameters are correlated with the coverage period that the client wants, respectively with the distance between our service centres and the clients’ premises. Usually we use one of the next values: 4 hours; 8 hours; 12 hours; 24 hours; 48 hours; 5 days etc.

The above mentioned parameters may be combined so as to obtain the conditions you want within a service agreement.

 

You can benefit from the highest support level

We also provide the highest support level in all counties of Romania, through our network of partners, country wide. The highest level of support we can offer is:

Coverage period: 24 hours / day, 7 days / week;

Response time: 2 hours;

Repair time: 4 hours.

 

Check Q'NET Service monthly offers

In order for you to enjoy more the technology you invested in, QNET Service offers a monthly surprise. Find out now which are the QNET Service monthly offers.

 

​Check the warranty of your equipment ​

Only for HP Inc products warranties.

Only for Hewlett-Packard Enterprise products warranties.

* represents the average between 2013-2015

 

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